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What's Up With Google Docs

 


Google on Wednesday introduced a number of collaborative features to its office productivity tools. The latest versions of Google Docs, Sheets and Slides will include new editing functionality that will enable office teams to work together in real time on the most up-to-date versions of their files. The new features will ensure that every collaborator is working on the same document, explained Birkan Icacan, product manager for Google Docs. Changes to the documents can be made not only via a desktop, as was possible with previous versions of the software, but also via Android and iOS mobile devices.
Source: Ecommerce News

The War Room: Experiential Security Planning

 


Ask any security practitioner about ransomware nowadays, and chances are good you’ll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and statistics show that ransomware is on the rise generally. For example, 62 percent of participants surveyed for ISACA’s recent “Global State of Cybersecurity” survey experienced a ransomware attack in 2016, and 53 percent had a formal process to deal with it. While ransomware is already a big deal, it is set to become an even bigger deal down the road.
Source: Ecommerce News

Fulfilling the Omnichannel Shopping Imperative

 


The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. They focused on four major categories: fulfillment and inventory; personalization; pricing consistency; and in-store signage. Here’s the problem: E-commerce absolutely is killing brick-and-mortar stores.
Source: Ecommerce News

What Will Rise From Uber's Ashes?

 


There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers, drivers, investors and customers? Will Uber continue to grow and lead, or has it seen its best days? Most people connected to the company probably would say the same thing: They want calm but rapid growth. There is now a good possibility for growth if they get the right CEO and right strategy. However, Uber has been like two different companies in recent years.
Source: Ecommerce News

Yes, and…

 


The further we go in the CRM adventure, the less our efforts seem to be about technology. That’s because we’re reaching a theoretical limit, or asymptote, on what technology can do in the vendor-customer relationship. Think of an asymptote as the ceiling that a graph never reaches. Increasingly, we’re encountering situations where the best technology can do is assist humans as they deal with complex issues and other people. This is not to say that technology doesn’t do a very good job handling the simple stuff.
Source: Ecommerce News

Most Businesses Want Agility but Few Have It

 


Many organizations recognize that agility enables better responses to changing business conditions, but few have taken the necessary steps to reach that goal. Although two-thirds of the respondents to a recent CA Technologies survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it. “Success today requires that companies quickly sense and adapt to changes, pivot to address market changes and customer needs, and do so at scale,” said Surya Panditi, general manager of agile management.
Source: Ecommerce News

It's a Whole New World With Alexa

 


Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year. Amazon’s Alexa voice assistant software captured 88 percent of the global intelligent home speaker market in the last quarter of 2016, according to Strategy Analytics.
Source: Ecommerce News

WannaCry Hero Arrested on Kronos Malware Charges

 


In a stunning twist, U.S. authorities have arrested a British cyber-researcher credited with stopping the spread of the WannaCry ransomware virus on charges he helped develop and deploy the Kronos banking trojan that attacked financial institutions around the world in 2014. A federal grand jury in Wisconsin last month handed down a six-count indictment against Marcus Hutchins, a citizen of the UK who operated under the name “Malwaretech,” according to U.S. Attorney Gregory Haansted, who oversees the Eastern District of Wisconsin.
Source: Ecommerce News

Excellent Customer Service Requires Emotional Intelligence

 


Staff engagement is a key component in a telco’s ability to positively impact customers, based on new data from InMoment. The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies’ customers just plain hate them. Telcos are turning to self-service, automation and artificial intelligence applications like chatbots, but these tools are appropriate only in some scenarios, InMoment suggested.
Source: Ecommerce News

Businesses Leverage Instagram Stories to New Heights

 


Instagram’s Stories feature, which launched one year ago, has achieved widespread engagement among businesses that want to raise their brand awareness and expand their e-commerce penetration, the company said. The tool, launched in August 2016, allows users to create digital slide shows out of photos and videos in order to convey a story. Businesses ranging from Taco Bell to J.Crew and Starbucks have used Stories to give a behind-the-scenes peek at new products, launch limited sales, or get instant customer feedback about new initiatives.
Source: Ecommerce News

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